Hybrid French Speaking Customer Service Representative – Google Ads Products

at Teleperformance

• Job title: French Speaking Customer Service Representative – Google Ads Products
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: €10,650 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Customer Service Representative for Google Ads products at TP Spain. Serving as the first contact for customers, ensuring satisfaction and compliance with company policies.

Responsibilities

• Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
• Meet defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with accuracy and compliance, upholding our company's standards and procedures in all your interactions.

Requirements

• Language Skills: C2 level of French and C1 level of English
• Customer-focused with a friendly and helpful demeanor.
• Good communicator, both verbally and in writing.
• Organized and comfortable at multitasking.
• Detail-oriented.
• A team player who is eager to contribute to a positive work environment.
• Desirable Skills
• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• Part-time hybrid position in Barcelona with a competitive salary, Monday to Friday.
• Part time Salary 10.650,97€ gross/year.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation package support.
• Private Health Insurance.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.