About the role

Director role in Sales Support and Compensation team at Fidelity, overseeing variable compensation programs for Workplace Investing distribution.

Responsibilities

Be part of a team on the cutting edge of designing and administering variable compensation programs, plans and reporting that rewards our associates for helping Fidelity’s clients and participants achieve their goals.
Provide strategic, operational and technology support that delivers variable compensation and insightful analytics for the Fidelity Workplace Investing (WI) Distribution organization.
Lead critical work with key stakeholders to create, report, process, analyze and distribute monthly, quarterly, semi-annual and annual variable programs and payments for Workplace Investing.
Ensure the correct performance data is captured, processed, and paid according to predetermined compensation plans.
Facilitate the exception process and relationship management skills needed to disclose variances; system disconnects and service recovery methods.
Help directly coordinate and deliver variable compensation payments for our associates.
Drive consistency in processes, plans, policies and ensure accuracy of calculations and payroll processing for over 5,000 associates and $100M in variable compensation expense annually.
Proactively identify informative trends and potential cost/expense risks associated with WI Incentive Programs.

A Bachelor's degree or equivalent
7+ years customer service experience preferred
7+ years financial analysis preferred
Experience SQL and/or navigating databases, Excel (including vlookup, pivot tables, advanced features)
Understanding or desire to learn compensation programs concepts and theories
Highly organized and has the ability to prioritize and work under tight deadlines
Attention to detail and appreciation for need to consistently generate high quality, highly critical output is a priority in your daily work
Intermediate level expertise in MS Word and delivering effective PowerPoint presentations
Experience in Agile ways of working
Critical thinker and practical problem solver with excellent judgment and critical thinking skills
Attention to detail and ability to execute in a fast paced, dynamic deadline driven environment
Proven excellent listening, communication and organizational skills
Customer obsessed and have proven commitment to delivering frequent, high business value features
Ability to work independently, navigate the organization, and build strong relationships with colleagues and leaders across the team and organization you’ll support
Strong verbal and written communication skills
Strong interpersonal skills, including the ability to work across the firm and interact/influence/negotiate effectively at all levels of management and peers
Note: Fidelity is not providing immigration sponsorship for this position