Technical Customer Care Specialist providing remote technical support for Cox Automotive products. Engaging with clients through multiple communication channels to resolve product issues.
About the role
- Deskside Support Specialist providing hybrid IT support for approximately 3,000 computers at West Virginia University. Requires expertise in Windows and Mac OS as well as customer support skills.
Responsibilities
- Provide direct support for approximately 3,000 computers supported by ITS
- Support includes expertise in Windows and Mac operating systems
- Expertise in troubleshooting Microsoft Office products, including Outlook, Word, Excel, Teams, PowerPoint
- Identify, research, and propose hardware, software and services that will enhance and/or improve customer technology needs
- Manage Computer Refresh cycles for ITS/Student Life
- Provide direct desktop support including computer maintenance, printer maintenance, troubleshooting, system set-up software installation and system updates
- Provide network and telecommunication support
- Use ITS systems including Azure AD, SCCM and JAMF to deploy operating system images to Windows and Mac computers
- Handle network security responsibilities
- Act as a data steward for endpoint devices
- Provide computer and laptop support for various Student Life events
- Responsible for creating and maintaining technical documentation of ITS Outbound Support procedures
- Coordinate and/or conduct training sessions for customers regarding computer systems, networks and software and hardware as needed
Requirements
- Bachelor of Science in engineering or computer science related degree
- A minimum of 0-6 months of IT support experience in a complex enterprise environment
- A minimum of 0-6 months of technical experience in an IT related field
- Experience managing, troubleshooting and supporting multiple technological equipment
- Experience operating systems deployment
- Customer Support experience
- Any equivalent combination of related education and/or experience will be considered
- Must be able to provide advanced technical support for various hardware platforms, operating systems, and software packages (including Microsoft Office and Office 365)
- Complex problem-solving skills and excellent research skills
- Must have ability to prioritize multiple projects simultaneously
- Must have the ability to articulate clearly and concisely to a wide variety of multicultural users
Benefits
- 37.5-hour work week
- 13 paid holidays
- 24 annual leave (vacation) days per year or more based on years of service
- 18 sick days per year
- A range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match
- Eligibility to continue health insurance
- Other retiree perks
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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