Customer service analyst managing client inquiries via email and WhatsApp for logistics solutions. Responsibilities include performance tracking, data analysis, and internal teamwork.
About the role
- Customer Support Representative providing high-quality services in the insurance sector. Involves managing applications, customer support, and active participation in projects at Vaudoise.
Responsibilities
- You prepare quotations and process insurance applications in the non-life lines of business.
- You provide professional support and guidance to our insurance brokers and broker supervisors.
- You have direct contact with brokers and customers by telephone.
- You manage policy administration, renewals and the handling of policy restructurings/rehabilitations.
- You take on tasks in premium accounting and correspondence.
- You assist in drafting cooperation agreements and perform administrative and marketing duties.
- You actively contribute to projects.
Requirements
- You have completed vocational training in the insurance sector and VBV; a Swiss federal professional certificate (eidg. Fachausweis) is an advantage.
- You have excellent written and spoken German.
- French and English are an advantage.
- You work independently, are flexible and are both sales- and customer-oriented.
- Good manners and the ability to work in a team are important.
- You maintain a structured approach to work even in challenging situations.
Benefits
- A pleasant working environment in a cooperative company that has been repeatedly voted one of the best employers.
- Numerous social benefits, including flexible working arrangements and attractive employee discounts.
- One day of home office per week.
- Support for your professional development and continuing education.
- A work environment where your well-being comes first.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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