Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Support role at Naturbummler in Mannheim, ensuring customer satisfaction and handling inquiries. Developing customer channels and coordinating product returns while working in a hybrid environment.
Responsibilities
- You are the direct point of contact for our customers and independently answer all inquiries professionally and with great empathy
- You record customers’ wishes and feedback and advocate for their implementation at Naturbummler
- You continuously develop our customer channels and contribute your own ideas
- You coordinate roof tent shipments and track various returns
Requirements
- You have an open and polite manner and are comfortable approaching people
- You have completed vocational training or a degree
- The wellbeing of our customers is important to you
- You show initiative and work solution-oriented
- You have perfect German language skills, both written and spoken.
Benefits
- Responsibility: 'Customer is king' - Customer Happiness is close to our hearts. We entrust our customers to your care
- Initiative: Do you see opportunities to improve certain structures or notice general optimization needs in a specific area? Great! That’s how we move forward.
- Steep learning curve: From day one you will gain comprehensive insights into e‑commerce and customer support
- Young team: Expect fun team events, flat hierarchies and quick decisions
- Further training: We want you to grow and develop! We support personal development seminars and attending conferences
- Modern work environment: Height-adjustable desks, world-class coffee, modern tools and friendly colleagues await you :)
- Free drinks, dedicated on-site parking, employee discounts on Naturbummler products, free roof tent rental
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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