Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Team Lead for CyberCare Customer Success team overseeing daily operations in Vilnius. Leading, coaching, and motivating team members to achieve objectives with a flexible work schedule.
Responsibilities
- Leading, coaching, training, and motivating your team.
- Oversee day-to-day operations.
- Ensure team objectives are successfully achieved.
- Review, monitor progress, and provide feedback regarding employee performance.
- Conduct monthly one-on-one meetings.
Requirements
- Experience in leading a team.
- Expertise in supporting customers and building a flawless customer experience.
- Leading by example.
- Great communication, leadership & change management capabilities.
- Proactivity & doer's mindset.
- Flexibility to work from 11:00/12:00 in the morning till 20:00/21:00 in the evening.
- Fluency in English.
- To be located in Vilnius.
Benefits
- Career development training - Internal and external events, online training, conferences, books - everything you need to reach your full potential.
- Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, programs to improve mental health to feel and be your best. For those who seek flexibility and autonomy in their health-related benefits we give a wallet topped up with funds that you can spend across a variety of health and wellness services.
- Workplace Flex - At CyberCare, we work from our Vilnius and Kaunas offices, with the option to work from home two days a week - Tuesdays and Thursdays. Additionally, you can work remotely from anywhere in the world for up to 30 days per year.
- Technologies - Work with us and we will deliver the latest advancements in technology, software, and gadgets to optimize and streamline your daily workflow. Also, we will provide you with Nord Security, and Saily products so you can also secure your personal devices!
- Company events - Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips.
- Office perks & public transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices. Also we offer a discount and encourage using public transportation at a lower cost.
- Time off - Additional time off for rest, for anniversaries, or to celebrate life’s special moments.
- Bonus - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses.
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