Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Lead customer onboarding, training and retention efforts for our digital platform. Work cross-functionally to design tailored success plans and maximize customer value.
Responsibilities
- Ensure the success and satisfaction of customers using our digital platform.
- Support customer onboarding and training.
- Manage customer relationships and coordinate internal customer-related matters.
- Collaborate with cross-functional teams to improve the customer experience.
- Develop and implement tailored Customer Success plans.
- Deliver trainings and workshops to maximize customer value.
Requirements
- 4+ years of experience in a Customer Success or Account Management role.
- Bonus: Experience supporting clients in the insurance industry.
- Familiarity with CRM software and tools.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Team-player mentality.
- Excellent written and verbal communication skills.
- Fluent in German and English (French is a plus).
Benefits
- Motivating work environment: Join a committed team and an environment that encourages ownership.
- Hybrid setup: Benefit from the flexibility of our hybrid working model.
- Home-office allowance: CHF 200.– for your home office.
- Internet allowance: Monthly subsidy for internet costs.
- Flexible working hours.
- Learning budget: Annual budget of CHF 1,500 for professional development.
- Well-being: Supportive environment with mental-health sessions.
- Team events: Monthly inspiring events.
- Team retreats: Twice-yearly team trips.
- Travel & commuting: Coverage of the SBB half-fare travel card (Halbtax).
- Paid vacation: 27 paid vacation days per year.
- Wellness budget: Flexible budget for individual well-being.
- Parental and adoption leave: Additional days off for family phases.
- Digital nomad option: Opportunity to work from abroad after 3 years.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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