Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager providing support to Chinese-speaking developers on Tenjin’s platform. Collaborating with sales, product, and engineering teams to enhance customer satisfaction.
Responsibilities
- Provide day-to-day support and consulting to Chinese-speaking developers using Tenjin’s platform
- Help customers understand attribution, reporting, campaign analysis, and user acquisition performance
- Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin
- Escalate and follow up on technical issues with the product/engineering team
- Collect product feedback and communicate it back to internal teams
- Support sales with upsell/renewal opportunities through strong customer relationships
- Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users.
Requirements
- Bachelor’s degree in business, marketing, engineering, or a related field
- Open to outstanding fresh graduates with strong analytical skills and relevant academic/project experience
- 1–2 years of experience in mobile UA, game publishing, client success, ad tech, consulting, or related field
- Native-level Mandarin and fluent English
- Excellent communication, problem-solving, and relationship-building skills
- Strong analytical mindset and comfort with dashboards, data, and performance metrics
- Ability to work independently and handle multiple customers and priorities at once.
Benefits
- Competitive compensation
- Flexible hours
- Remote-first culture built on trust and autonomy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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