Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager empowering customers at Propeller to maximize product value through successful adoption and partnership. Driving revenue retention, account growth, and customer satisfaction.
Responsibilities
- Your mission is to empower our customers to maximize the value from our product, turning successful adoption into lasting partnerships.
- The Customer Success Manager will be the primary driver of this success, directly impacting revenue retention by proactively ensuring customer health and satisfaction, and fostering account growth through identifying and realizing upsell and expansion opportunities.
- Ultimately, you will be key to transforming customer relationships into a powerful engine for mutual growth and sustainable business success.
- This role will require a minimum of two days in the Denver office per week, on average.
Requirements
- Experience with geospatial and construction technologies, including GIS, UAVs, GPS surveying, photogrammetry, machine control, and visualization platforms.
- Skilled in managing a portfolio of customers — driving adoption, preventing churn, and delivering measurable business outcomes.
- Strong commercial acumen with the ability to build ROI-driven cases and align technology solutions to customer goals.
- Data-driven and proactive, using insights to identify risks, opportunities, and areas for customer growth.
- Experience with Customer Success tools such as Gainsight and/or Hubspot.
- Experience driving revenue retention and expansion.
- FAA Part 107 Remote Pilot License (or equivalent).
Benefits
- Fully paid employee United Platinum PPO medical, dental, and vision coverage
- 20 days paid vacation time per year with no accrual or carryover cap
- 3% non-elective employer contribution to 401(k)
- Employee share options
- Professional development budget and leave
- The opportunity to take part in our mentorship program
- Monthly telephone and/or internet allowance
- Paid primary & secondary parental leave policies
- Hybrid work arrangements and WFH equipment provided
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.
Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.