About the role

Customer Success Manager at Insider bridging client needs and technology for the leading AI-native platform. Ensure optimal technology adoption and satisfaction for clients within DACH.

Responsibilities

You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
Help our clients understand their needs and which of our features and products best match their goals and expectations
Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

Bachelor's degree in Business, Marketing, Engineering, or a related field
Experience managing customer portfolios with strong relationship-building skills, especially at the executive level
Background in digital marketing or customer-facing roles is a plus
Technical aptitude: ability to read API documentation, or working knowledge of HTML, CSS, XML, or basic data structures and flows
Excellent verbal and written communication skills, including active listening and confident phone presence
Self-motivated, tech-savvy, and eager to continuously improve customer success processes
Strong project and time management skills, with attention to detail
Passion for testing, measuring, and improving outreach and follow-up effectiveness
Comfortable working in a fast-paced, startup environment
A genuine, customer-first attitude — you care deeply about helping clients succeed and feel supported
Business fluency in English and German, both written and spoken

a chance to work in an international, diverse, and inclusive environment,
access and opportunity to gain a limitless network all over the globe,
a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
to be part of an industry that’s shaping the future of customer experiences
competitive compensation packages,
access to many hard and soft skills pieces of training to help you improve and challenge yourself,
weekly training on our Sales University where we host industry leaders,
access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
the infamous team activities that are bursting with fun,
no Dress Code!