Customer Success Manager enhancing client relationships and driving value at a customer - oriented company in Sydney. Focused on onboarding, product usage, and customer insights.
About the role
- Sales & Customer Success Intern supporting Vialytics' growth in road infrastructure management. Engaging in onboarding, sales support, and marketing activities with a focus on customer success.
Responsibilities
- Support the Customer Success (CS) team with client onboarding, follow-up, and ongoing support
- Help resolve user inquiries and escalate product issues to the product team in Germany
- Assist the Sales team with prospecting, meetings, and presentations
- Contribute to internal projects, process improvements, and quarterly OKRs
- Support Sales & Marketing in organizing trade shows, events, and field campaigns
Requirements
- Embrace our values: open-minded, appreciative, and proactive
- Passionate about technology
- Comfortable using Apple products
- Some prior experience in customer success (public sector experience is a plus)
- Fluent in French (C2) and confident in English (B2+); German is a plus
- Proactive, organized under pressure, autonomous, and a strong problem-solver
- Thrive in a multicultural, fast-paced team environment
- Hold a Category B driving license and be available for a 6-month internship (full- or part-time)
Benefits
- Competitive compensation: €10,000–€15,000 per year
- Top-tier equipment & tools: MacBook, iPhone, AirPods, plus access to Google Workspace, Notion, Slack, Salesforce, Aircall, and Microsoft 365
- Dynamic, multicultural scale-up environment: 10+ nationalities, flat hierarchy, and real impact from day one
- Flexible working options: Hybrid or remote from Paris / Île-de-France, with occasional travel for meetings, events, and training
- Perks & benefits: Meal vouchers via Swile (€10/day, 50% covered) and 50% public transport reimbursement
- Personal growth: Hands-on experience in the B2G sales world (public sector, tenders, municipalities) and personal coaching in business development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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