Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Customer Success Executive working with clients to maximize value from Bright's products. Engaging throughout the customer journey to drive retention and growth strategies.
Responsibilities
- Engage with customers across all stages of their journey with Bright
- Assist customers during the pre-sales phase of the sales cycle
- Help customers successfully onboard onto our products
- Guide customers to achieve full product adoption and maximum value
- Drive customer retention, growth, and advocacy
- Identify up-selling and cross-selling opportunities and coordinate with sales colleagues
- Confidently discuss customer needs and potential solutions
Requirements
- Experience working within a Customer Success team in a SaaS Company
- Experience with Accounting/Finance/Payroll software is desirable
- Learning Mindset: Willingness to expand knowledge to include additional flagship products
- Communication: Excellent verbal and written communication skills
- Commercial Acumen: Strong business and commercial understanding
- Presentation Skills: Ability to present effectively to customers
- Independent Thinking: Self-directed problem-solving capabilities
- Accountability: Strong sense of ownership and responsibility for results
- Drive & Passion: Enthusiasm for helping customers achieve their outcomes
- Collaboration: Ability to work effectively with team members and colleagues
- Adaptability: Eagerness to embrace new challenges, systems, and processes
- Continuous Improvement: Commitment to ongoing development and improvement
- Customer Focus: Dedication to delivering high-value, multi-disciplined customer services
Benefits
- Opportunity to work with cutting-edge AI technology that is transforming the payroll and accounting space
- Collaborative, innovative team environment
- Professional development and growth opportunities
- Competitive compensation and benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.
Customer Success Manager responsible for driving success with commercial customers on Iru's AI platform. Hybrid role collaborating with a performance - driven team in a fast - paced environment.
Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI - powered platform. Leading onboarding and customer engagement in a hybrid role.
Customer Success Manager ensuring commercial clients succeed with Iru's AI - powered security platform. Driving adoption, retention, and expansion in a high - volume customer portfolio across EMEA.