Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Success Architect enhancing customer engagement by optimizing solutions for clients at SYNCPILOT. Collaborating across teams to elevate customer satisfaction and onboarding processes.
Responsibilities
- Support the sales team to maximize customers' use of our solutions
- Provide technical support during sales engagements
- Coordinate and execute onboarding for new customers
- Work closely with project management
- Collect regular feedback from customers
- Collaborate with sales and other stakeholders to resolve customer issues
Requirements
- Degree in computer science, business informatics, or a comparable commercial qualification
- At least 3 years of professional experience in sales
- Experience with Windows 365, SAP, Confluence, and Jira
- Strong technical aptitude
- Ability to analyze information
- Strong verbal communication and presentation skills
- Excellent German and English (additional languages advantageous)
- Intercultural competence and international experience desirable
Benefits
- 30 days annual leave
- Subsidized EGYM Wellpass membership
- Company pension scheme
- Monthly shopping vouchers
- Assistance with monthly childcare costs
- Contribution to local and long-distance public transportation costs
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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