Customer Service Representative providing positive experiences in insurance support via phone calls. Handling policy inquiries and maintaining customer relations on a hybrid schedule.
About the role
- Customer Service Specialist providing support to policyholders in Pacific Life's Consumer Markets Division. Managing inquiries on transactions and technical issues while ensuring outstanding customer service.
Responsibilities
- Handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders.
- Thrive on phone conversations, handling 50 to 60 incoming calls daily with ease.
- Provide outstanding customer service as your top priority.
- Excel at problem-solving and are determined to overcome any obstacles that come your way.
- Participate in various volunteer opportunities and local charity events supported by the company.
Requirements
- Strong customer service skills with 1-2 years of experience in a related customer service role.
- College degree and/or equivalent experience preferred.
- Strong customer skills with 1-2 years’ experience in a related role.
- FINRA SIE and series 6 or 7 license is required in this role.
- Proactive and resourceful, with a knack for finding answers through research.
- Strong analytical skills and creative thinking.
- Skilled at handling multiple priorities in a fast-paced setting.
- Motivated to learn quickly and adapt to changes.
- Computer proficiency including Microsoft Word and Outlook.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
ERP Production Support Specialist ensuring accurate transactions and inventory records during ERP go - lives at Morgan Advanced Materials. Training Shop Floor Coordinators and streamlining operations for long - term success.
Peer Recovery Support Specialist aiding patients in mental health and substance use recovery at Gateway Foundation. Responsible for assessment, planning, and support services under supervision.
Customer Support Representative first point of contact for reybex customers in Germany. Managing onboarding, support requests, and customer relations in a hybrid setup.
Customer Service Analyst for managing client orders from entry to delivery. Working collaboratively with internal departments at Dexco, a leader in construction materials.
Customer service analyst managing client inquiries via email and WhatsApp for logistics solutions. Responsibilities include performance tracking, data analysis, and internal teamwork.
Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
Mid - Market Customer Experience Manager managing customer portfolios for CurbWaste, enhancing value and partnerships throughout the customer lifecycle.
Customer Support Manager responsible for analyzing technical inquiries and providing structured solutions at JUPUS Legal Tech. Collaborating with teams to enhance client support processes.