Hybrid Customer Service Specialist

at Unichem Pharmaceuticals USA, Inc.

• Job title: Customer Service Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $80,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, East Brunswick, United States

About the role

• Customer Service Specialist providing support for inquiries, orders, and product availability at Unichem USA. Responsible for maintaining customer satisfaction and processing orders accurately.

Responsibilities

• Maintaining a high level of professionalism with customers while working to establish a positive rapport.
• Responsible for responding to customer inquiries by email, phone, and fax.
• Processing customer purchase orders and resolving documentation or claim requests.
• Accurately collect information required by individual programs and update databases.
• Establish relationships with cross-functional partners to address and resolve customer issues.
• Responsible for generating and responding to requests for purchase orders and shipment tracking.
• Answer product questions from customers or consumers according to company policy.
• Exhibit effective communication and tele-management skills.

Requirements

• Bachelor’s degree in business, communications, marketing or other related field.
• A minimum of 1-3 years of general customer service experience, preferably in pharmaceutical/healthcare industry.
• Experience working with enterprise software systems preferred (SAP & IContracts).
• Effective communicator across different mediums (oral, written, face-to-face, and remotely).
• Proficiency in a variety of computer applications to include Excel, PowerPoint, and Word.
• Must have working knowledge of formulas in Excel to handle and analyze a significant amount of data.
• Excellent attention for detail, record keeping, and organizational skills.
• Demonstrated ability to work well with others in a team-based environment.
• Bilingual (Spanish) experience a plus.

Benefits

• A competitive salary.
• An annual bonus linked to performance, the company and you.
• On-the-job experience and formal and informal training and development.
• Health and wellbeing programs to take care of your physical and mental health.
• Generous 401k matching program and annual performance and merit evaluations.
• Flexible work schedule and remote work based on your work schedule.