Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- Customer Service Representative focusing on Salomon and Wilson Retail stores. Utilizing communication skills and SAP for problem resolution in a hybrid workplace.
Responsibilities
- Focus on our own Retail stores across all Salomon and Wilson
- Provide superior organizational and communication skills
- Work within a small team with a focus on customer satisfaction
- Ensure processes are adhered to
Requirements
- Using SAP and Microsoft Office
- Responding to our Retail Stores enquiries via telephone and email to provide problem resolution
- Approving and processing replacement products or value credit to consumers
- Preparing stock for return to inventory
- Investigating repair options for items
- Gathering information and reporting on feedback from customers
- Preparing reports for vendor claims
- Extensive liaison with various departments
- Experience of working in the sporting goods industry will be highly regarded.
Benefits
- Competitive salary, bonus and allowances
- Free product and generous allowances to get you kitted out for all your sporting adventures!
- Flexible, family and pet friendly working environment, including additional school holiday flexibility / support.
- Work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
- Free Access to a gym, weekly HIIT classes, table tennis social competitions and more
- Support in career development, wellbeing and personal growth
- Regular staff activity days, including camping, snow trips, fun runs and more!
- Company supported volunteering program
- Modern open plan office located in a developed hub of Melbourne’s South Eastern Suburbs with free parking!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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