Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Customer Service Representative at Medic Assist providing customer support in English and German through phone and email. Engaging with customers to resolve issues and provide product information in a hybrid setting.
Responsibilities
- Respond to customer inquiries by phone and email in English and German
- Provide timely and effective resolution of customer issues and complaints
- Manage and prioritize customer service tickets to ensure quick resolution
- Provide customers with information about products and services
- Document customer interactions and maintain accurate records
- Collaborate with other departments to resolve complex customer issues
- Participate in training and continuous learning to stay up to date on product knowledge and customer service best practices
Requirements
- Fluent in English and German
- Professional experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Excellent problem-solving skills and attention to detail
- Familiarity with customer service software and tools
- Ability to work independently and as part of a team
Benefits
- A secure position at an internationally growing company in the medical technology / IoT growth market — permanent full-time employment
- An interesting and varied role in a friendly team
- Very good public transport connections and discounted company transit tickets
- Flexible working hours with flexitime
- Option to work from home, by arrangement
- Modern office including air conditioning
- Company-sponsored training and development
- Company events
- Free beverages
- Free parking
- Employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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