Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
About the role
- Customer Service Associate at knok managing home consultations and ensuring positive experiences. Supporting doctors and customers in a hybrid team environment located in Porto, Portugal.
Responsibilities
- Book home consultations, ensuring efficiency;
- Handling emails and calls related to home consultations;
- Registration and management of appointment requests;
- Controlling and monitoring of home consultations activity in real time;
- Coordinate appointments with the triage team and doctors;
- Provide feedback to other teams;
- Ensuring a positive experience for doctors, customers, and partners;
- Clarification on knok subscription plans
Requirements
- Computer skills and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Team spirit;
- Time flexibility, namely for shifts (24h);
- Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
- Good level of English, spoken and written.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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