Customer Care Representative handling customer inquiries and order processing via phone and email. Collaborating with the McKesson 3PL team to ensure timely assistance for customers.
EG
Hybrid Customer Service Advisor
Posted 5 months ago
About the role
- Customer Service Advisor managing customer interactions and appointments within Banham's dedicated Customer Services team. Providing support with excellent communication in a fast-paced environment.
Responsibilities
- Liaise with our customers and engineers via telephone and email effectively.
- Manage high volume of calls from our customers/suppliers on a daily basis.
- Manage the engineer’s diaries and book customer appointments.
- Use authoritative decision-making skills to positively leave the customer satisfied.
Requirements
- Good knowledge of Microsoft Excel, Word and Outlook and IT Literate.
- Experience delivering fantastic customer service within an operational environment.
- Effective diary management skills.
- Be proactive and flexible.
- Can prioritise and plan work under pressure to meet deadlines.
- Willingness to learn and understand the Banham products and services.
Benefits
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (up to the value of £2k)
- Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
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