Operations Support Specialist assisting the operations team providing administrative support while working with SAP, Excel, and management roles. Contributing to operational programs and data management in Middletown facility.
About the role
- Customer Experience Manager leading a team dedicated to resolving technical issues and delivering support at Rightmove. Focused on continuous improvement and team accountability in a hybrid work environment.
Responsibilities
- Lead a group of specialists dedicated to resolving technical issues and delivering exceptional support
- Ensure operational excellence and drive continuous improvement
- Foster a culture of ownership and accountability
- Maintain a roadmap of improvements and manage risks
- Monitor and report on key performance metrics (CSAT, quality, speed, backlog health)
- Oversee resource planning and workload forecasting
- Manage incident response standards and escalation processes
- Lead, coach, and support Team Leaders to build high-performing teams
- Take accountability for team performance
Requirements
- Own and lead change, identifying opportunities for improvement and driving them from concept to delivery
- Navigate challenges with resilience and accountability, staying focused and adaptable under pressure
- Set high standards, leading by example in communication, professionalism and stakeholder engagement
- Build and develop high-performing teams, fostering a culture of growth, empathy and continuous feedback
- Balance priorities across customers, the business, and the team, using clear thinking and sound judgment to make decisions
Benefits
- Cash plan for dental, optical, and physio treatments
- Private Medical Insurance
- Pension and Life Insurance
- Employee Assistance Plan
- 27 days holiday plus two (paid) volunteering days a year to give back
- Holiday buy schemes
- Hybrid working pattern with 2 days in the office
- Contributory stakeholder pension
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
- Paid leave for maternity, paternity, adoption, and fertility
- Travel Loan
- Bike to Work scheme
- Rental Deposit Loan
- Charitable contributions through Payroll Giving and donation matching
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Specialist managing German client inquiries with a hybrid work model from Berlin. Supporting clients via phone and ensuring diligent documentation in the CRM system.
Budget Support Specialist providing comprehensive budget - related support to various offices at Rice University. Collaborating with diverse stakeholders while enhancing budget planning and analysis.
New Systems Coordinator handling customer service in HVAC and plumbing industry for Trademasters. Overseeing schedules, customer inquiries, and installation coordination for residential and commercial needs.
Head of Workforce Planning at Xero focused on optimizing Customer Experience resources and implementing AI - driven workforce strategies. Leading a global team and enhancing operational efficiency.
Customer Care Specialist providing exceptional support for inquiries from Germany, Switzerland, and Europe. Collaborating with teams and enhancing customer experience.
Customer Service Representative overseeing order management and customer engagement with SAP proficiency. Responsible for resolving inquiries and maintaining relationships with high - volume clients.
Customer Experience Representative managing buyer inquiries through chat across e - commerce platforms. Ensuring customer satisfaction and collaborating with internal teams for optimal service.
Customer Service & Operations Credit Analyst managing customer inquiries related to lending operations. Investigating queries and providing resolutions while supporting process improvements within the team.
Customer Service Specialist providing support for Italian - speaking clients via phone and email. Responsible for managing orders and ensuring high - quality customer service in a hybrid work environment.