Operations Support Specialist assisting the operations team providing administrative support while working with SAP, Excel, and management roles. Contributing to operational programs and data management in Middletown facility.
About the role
- Customer Experience Architect at GRAIL addressing early cancer detection. Leading customer experience initiatives across products and services in a pioneering healthcare company.
Responsibilities
- Conceiving of, choreographing, and supporting the delivery of excellent customer experiences across GRAIL’s products, services, touchpoints, and the broader healthcare ecosystem
- Identifying high-impact CX improvement and innovation opportunities
- Working cross-functionally to design and deliver solutions
- Ensuring cohesion of the end-to-end experience
- Representing the voice of the customer in cross-functional initiatives
- Planning and executing CX culture-building programs and tactics
- Contributing to and driving action toward the CX vision and strategic priorities
- Documenting and auditing CX “launch readiness” for all key commercial launches
Requirements
- Bachelor’s degree; MBA or MPH preferred
- Minimum 12 years experience in customer experience and/or service design, or equivalent experience in product management and/or marketing with a strong orientation toward consumer/customer research and human-centered design
- Healthcare or related industry knowledge a plus
- Passion for the importance of CX in delivering on GRAIL’s mission
- Ability to build relationships across teams and functions, both internally and externally with key team members and healthcare ecosystem partners
- Strong analytical, data-based orientation to making recommendations and supporting decision-making
- Ability to think both big picture and at the tactical level, from vision and strategy development to hands-on, roll-up-the-sleeves execution
- Familiarity with CX and Design tools like Figma, LucidChart, UserTesting, and Qualtrics is helpful.
Benefits
- Participate in an annual bonus plan tied to company and individual performance
- Long-term incentive plan
- Flexible time-off
- 401k with a company match
- Medical, dental, vision plans
- Mindfulness offerings
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Specialist managing German client inquiries with a hybrid work model from Berlin. Supporting clients via phone and ensuring diligent documentation in the CRM system.
Budget Support Specialist providing comprehensive budget - related support to various offices at Rice University. Collaborating with diverse stakeholders while enhancing budget planning and analysis.
New Systems Coordinator handling customer service in HVAC and plumbing industry for Trademasters. Overseeing schedules, customer inquiries, and installation coordination for residential and commercial needs.
Head of Workforce Planning at Xero focused on optimizing Customer Experience resources and implementing AI - driven workforce strategies. Leading a global team and enhancing operational efficiency.
Customer Care Specialist providing exceptional support for inquiries from Germany, Switzerland, and Europe. Collaborating with teams and enhancing customer experience.
Customer Service Representative overseeing order management and customer engagement with SAP proficiency. Responsible for resolving inquiries and maintaining relationships with high - volume clients.
Customer Experience Representative managing buyer inquiries through chat across e - commerce platforms. Ensuring customer satisfaction and collaborating with internal teams for optimal service.
Customer Service & Operations Credit Analyst managing customer inquiries related to lending operations. Investigating queries and providing resolutions while supporting process improvements within the team.
Customer Service Specialist providing support for Italian - speaking clients via phone and email. Responsible for managing orders and ensuring high - quality customer service in a hybrid work environment.