Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
ES
Hybrid Customer Care and Sales Administration Specialist, French, German
Posted 4 months ago
About the role
- Customer Care and Sales Administration Specialist interacting with customers and supporting sales processes at Evident Europe in Prague, Czech Republic.
Responsibilities
- Interact with customers via phone, email, chat, or in-person to provide assistance.
- Receive and process customer orders accurately and efficiently.
- Find solutions for non-standard orders in line with company policies.
- Regularly manage the open order portfolio to ensure correct and timely invoicing.
- Create and maintain customer accounts.
- Cooperate with the master data specialist for improvements.
- Develop a deep understanding of the company's products and services.
- Build and maintain strong relationships with customers & partners.
- Investigate and resolve customer complaints or concerns.
- Maintain accurate records of customer interactions and sales activities.
- Provide training and support to CC colleagues and sales representatives.
- Identify opportunities for process improvement and efficiency gains.
Requirements
- Relevant experience in customer service, sales support, or a related role required.
- Strong communication and interpersonal skills.
- Excellent problem-solving skills.
- Ability to work in a dynamically changing environment.
- Drive to achieve results & continuously improve.
- Strong accountability and drive.
- Accuracy & detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- SAP and Salesforce experience welcomed.
- Professional working proficiency in English, German and French.
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo
- Flexi
- Language courses
- Sick days (4 days/year)
- Anniversary awards for years worked (10, 15, 20, 25, 30)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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