Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- CRM Manager leading customer engagement strategies and optimizing user interactions at Satispay. Collaborating closely with Tech&Product, Legal and Operations teams to enhance product understanding and engagement.
Responsibilities
- Developing and executing canvas strategies aimed at guiding users through their product journey.
- Collaborating with cross-functional teams to create engaging and informative canvas content, including emails, in-app messages, and educational materials.
- Leveraging data analytics to gain insights into user engagement patterns and preferences.
- Generating reports and providing recommendations to enhance canvas performance.
- Analyzing user behavior and feedback to continually optimize canvas activities.
- Monitoring engagement metrics and user interactions to identify opportunities for improvement.
- Using customer segmentation strategies to tailor canvases to different user segments.
- Implementing personalization tactics to enhance the relevance and effectiveness of canvas content.
Requirements
- Extensive Experience: you have at least 4 years of related experience in CRM Consumer and Lifecycle Marketing.
- Tool Expertise: you have deep knowledge in CRM tools and marketing automation platforms (Braze is a plus).
- Creative Mindset: You have a strong creative thinking and the ability to develop engaging content that captures attention.
- Structured Communication: You are able to communicate in a structured and convincing manner, adapting your style to build trust positively and professionally with various stakeholders.
- Impact & Ownership: You are results-oriented, bring an entrepreneurial spirit to your tasks, and are visibly passionate about your work.
- Analytical Mindset: You have an analytical viewpoint and the ability to analyse complex data, translating them directly into actionable insights and strategic recommendations.
Benefits
- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Flexible Benefit budget
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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