Hybrid CRM Coordinator

at Rhino Entertainment

• Job title: CRM Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bitola, North Macedonia

About the role

• CRM Coordinator supporting promotional campaigns and marketing activities for an online gaming operator in a dynamic environment. Collaborating with the CRM team and stakeholders to analyze campaign effectiveness and strategies.

Responsibilities

• Working with the Head of CRM to plan, organize, execute and analyze promotional and lifecycle campaigns to the current customer database across all sites.
• Work with the CRM team to implement the promotional strategy, ensuring campaigns are within budget ensuring a positive return on investment
• Work alongside the rest of the CRM team in planning and managing content on all aspects of the product through CMS tools
• Work alongside multiple stakeholders across various locations to ensure requirements are met across campaigns and player groups
• Assisting the Head of CRM in analysing and reporting on KPI’s with full campaign analysis for each promotion enabling the business to understand the effectiveness of the activity
• Regular reviews of competitor promotions and best practice

Requirements

• Previous experience in a similar role, preferably in the iGaming, fintech or tech industry
• Experience of actively using and optimising CRM techniques including segmentation, campaign planning, implementation and evaluation
• Good IT skills including strong experience of Microsoft Office
• Experience with CRM channels; email, SMS, web push
• Ability to work well under tight deadlines and multi-task
• Experience of working with Optimove or Omega is a plus
• Good technical skills in HTML preferred
• Experience of working with Content and/or Campaign Management Systems preferred
• Creative eye
• Analytical mind
• Strong technical background

Benefits

• Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
• Competitive salary with health benefits and health insurance
• Attractive bonus packages
• Continuous training and development to enhance your knowledge.
• Career development and growth
• Flexible work
• Social events
• Health allowance
• Diversity of roles, projects, and challenges
• Excellent team-oriented, fun international work environment