Hybrid Community Partnerships Coordinator

at Mable

• Job title: Community Partnerships Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Sydney, Australia

About the role

• Community Partnerships Coordinator at HomeMade supporting onboarding for Community Partnership customers. Streamlining operations and enhancing engagement within a growing community network.

Responsibilities

• Facilitate and support the safe onboarding of Community Partnership customers to HomeMade.
• Conduct preliminary assessments and safety checks before scheduling virtual assessments to ensure communities are prepared for onboarding.
• Perform a pivotal role in streamlining onboarding processes for Community Partnership to provide a positive customer experience, improving efficiency and customer satisfaction.
• Assist with the operational support for Community Partners, helping them establish their care teams and access local resources such as meals, allied health, and nursing services, etc.
• Provide training and guidance to Community Partners, helping them navigate the nuances of the HomeMade Community Partnership model.
• Track the progress of Community Partners in your portfolio, assessing their success, identifying areas for optimisation, and providing guidance.
• Serve as a bridge between HomeMade and Community Partners, effectively balancing business priorities with community needs. Ensure that Community Partners understand product features that help them meet and adhere to their regulatory requirements.
• Collaborate with the Onboarding Manager and cross-functionally to ensure Community Partners comply with the requirements of the Home Care Package program and their contractual obligations.
• Work with the Onboarding Manager to develop policies and procedures for the Community Partnership onboarding in alignment with the Aged Care Safety and Quality Standards.
• Conduct audits and compliance checks to ensure adherence to agreements and regulatory requirements.
• Assist in the implementation of Support at Home requirements, ensuring compliance and best practices.
• Continuously work to enhance and streamline partnerships for improved operational efficiency and effectiveness.

Requirements

• AHPRA Registration as a Registered Nurse.
• In-depth understanding of the aged care and home care sectors, including regulatory, compliance, and quality standards.
• Experience working with rural and regional communities, with strong insight into local dynamics and service delivery challenges.
• Proven experience building and maintaining relationships with external partners or community stakeholders.
• Strong understanding of compliance frameworks and the ability to interpret and apply Aged Care legislation, Quality Standards, and program requirements.
• Demonstrated ability to design, deliver, and evaluate training to build partner capability and ensure consistent quality of service.
• Skilled in process improvement and service optimisation, with the ability to identify inefficiencies and implement practical solutions.
• Strong analytical and reporting skills, with the ability to track performance, monitor progress, and identify opportunities for enhancement.
• Excellent communication and interpersonal skills, with the ability to influence, educate, and engage a range of stakeholders.
• Highly organised and structured, with the capability to manage competing priorities and deliver outcomes within required timeframes.
• Proficient in using digital systems and software to support efficient operational delivery and reporting.

Benefits

• Power your career ⚡️
• Access parental leave 👶
• Work with flexibility 🏠
• Flexi Leave Days 🌴
• Take a floating public holiday 🫶🏾
• Be rewarded 🏆