Hybrid Collections Specialist, Bilingual – 6m Contract

at Financeit

• Job title: Collections Specialist, Bilingual – 6m Contract
• Job type: Contract
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• Collections Specialist, responsible for reconciling customer accounts and reducing billing disputes for a financing provider in Canada.

Responsibilities

• Confirm the right party is reached to facilitate credit recovery discussions.
• Negotiate payment terms and methods which often requires reviewing account information, and/or asking probing questions in order to better understand potential objections to payment.
• Overcome stalls and objections by suggesting solutions for debt payment.
• Utilize payment options (credit cards, direct cheques) and secure information to allow administrative services to process.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal and close accounts within certain guidelines.
• Manage administrative tasks to support daily collections operations, including maintaining shared queues, responding to internal requests, and ensuring timely processing of payments and account updates.
• Review and clear assigned queues and inboxes to maintain accuracy and operational efficiency.
• Advise management regarding collection strategy effectiveness for various portfolios when required.
• Help resolve higher level disputes when required.

Requirements

• A minimum of 2 years of experience in consumer Collections.
• Knowledge and experience in Collections with reference to third party collections and legal recovery preferred.
• Advanced Proficiency in Speaking, Reading and Writing French is required.
• Comfortable working with technology and adapting to new systems and tools.
• Critical thinking skills with the ability to make sound decisions.
• Strong negotiating and conflict management skills with the ability to problem solve effectively.
• Ability to multi-task effectively in a fast-paced environment.
• Results oriented, proactively seeks solutions and takes actions.
• Positive attitude, highly motivated, and ability to work well independently and in a team environment.
• Availability to work between the hours of 9:00am and 9:00 pm, as well as one Saturday per month, is required.

Benefits

• Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:
• An award-winning culture with a collaborative & inclusive team.
• Competitive pay.
• Committed to flexible work arrangements, offering hybrid workplace options.
• In office massage, meditation & workout sessions.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.