Early Collections Product Manager focusing on enhancing agent and customer experiences at Ford Credit. Driving product outcomes and shaping servicing strategies to improve efficiency and satisfaction.
About the role
- Billing Assistant responsible for monthly billing processes and administrative support. Collaborating across teams while ensuring compliance and accuracy in billing procedures.
Responsibilities
- Monthly billing from the 1st of the month through the billing deadline; format and edit bills in the system, finalize, and email/mail accordingly
- Print statements at the end of the month, mail or email as instructed
- Manual billing as needed and run final billing for mailing upon approval
- Set up of new clients in billing and data management system and communicate completion to requester
- Enter all client change of address in billing system
- Fill out appropriate forms for charge-offs and refund requests and submit to finance department for approval/processing
- Run billing-related reports for staff
- Support leaders and RKL team with administrative duties as needed
- Other duties as assigned
Requirements
- Associate’s degree or commensurate experience
- 2+ years’ experience in an accounts receivable or administrative function with billing responsibilities
- Knowledge of general office methods and procedures, filing, telephone support, scanning and office equipment
- Ability to format information as requested in Excel, Word and PowerPoint and leverage internal systems
- Excellent organizational skills and a strong attention to detail
- Multitasker with the ability to prioritize work accordingly
- Excellent verbal and written communication skills
- Ability to work autonomously under the pressure of tight deadlines and multiple priorities
Benefits
- medical/dental/vision insurance
- life insurance
- flexible spending accounts for medical and dependent day care expenses
- short-term/long-term disability
- competitive paid time off
- 401(k) with employer match and profit-sharing
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