Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Collections Clerk at Blue Ridge Communications resolving outstanding bills and handling customer inquiries in a hybrid work environment. Responsible for both collection calls and customer service tasks.
Responsibilities
- Calling delinquent customers to resolve outstanding bills
- Handling overflow calls from the Blue Ridge call center
- Acting as a Customer Service agent for inquiries about products and services
- Answering phones and making collection calls
- Handling customer billing inquiries and resolutions
- Assisting with name changes, Social Security Number reviews, checks, BRC account reviews, delinquencies, refunds, and bankruptcies
- Other duties as assigned
Requirements
- H.S. Diploma or G.E.D.
- Established residency in Pennsylvania
- Previous experience in a customer service, collections and/or call center environment preferred
- Bilingual Spanish a plus
- Proficiency with Microsoft Office – Outlook, Excel and Word
- Strong Computer Skills
- Excellent Customer Relations Skills
- Excellent Communication Skills – Oral and Written
- Strong Typing / Data Entry Skills
- Strong Organizational Skills
- Ability to use basic office equipment
- Ability to multitask in fast paced environment
- Ability to work effectively both independently and as part of a team
- Ability to handle and resolve complaints in a friendly and professional manner
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