Analyst supporting OTC collections and disputes for Warner Bros. Discovery, maintaining customer accounts and reporting on receivables status. Working in a hybrid environment with a benefits package.
About the role
- Billing and Collections Coordinator at EdgeUno handling invoicing and collections for telecommunications services. Supporting financial analysis and managing customer accounts in a data-driven environment.
Responsibilities
- Prepare and issue monthly invoices and credit/debit notes for MRC/NRC, burst/usage, take-or-pay true ups, and cross-connect/loop fees
- Validate contract terms (rates, commits, indexation, taxes, currency) and effective dates prior to billing
- Perform pre-billing checks and post-billing reconciliations; resolve discrepancies quickly
- Coordinate invoice delivery (e-invoicing portals, email, EDI) and track acceptance
- Own a prioritized collections worklist; execute dunning cadence, payment plans, and escalations to meet DSO/aging targets
- Negotiate with customers on disputes and short-pays; document root cause and drive corrective actions
- Coordinate with Sales/CX on service suspensions/reinstatements per policy; support Legal on claims when required
- Evaluate customer creditworthiness and recommend credit limits based on financial analysis and company policies
- Monitor customer accounts to identify and resolve outstanding balances, payment delays, and discrepancies
- Publish weekly/monthly AR dashboards (aging, DSO, promises-to-pay, disputes, cash forecast inputs)
- Monitor KPIs and implement compensating controls to prevent errors (checklists, exception reports, automation)
- Partner with IT/Finance Ops to streamline workflows and automate tasks (e.g., pre-billing validation, dispute tracking)
- Apply correct tax treatment and e-invoicing requirements by country; coordinate with Tax on withholdings and gross ups
- Manage multi-currency billing and FX impacts; ensure consistent presentation of amounts due
- Assist in the development and implementation of credit, collections, and financial analysis policies and procedures
- Participate in financial audits by preparing relevant documentation and ensuring compliance with audit requirements
- Stay updated on changes in local laws and regulations that may impact financial operations
- Provide updates to the team regarding relevant local regulations and its implications
- Support ad-hoc financial projects and initiatives as assigned by management
- Serve as the primary point of contact for financial analysis and decision-making support within the local context
- Lead the AR/billing workstream for the NetSuite migration
Requirements
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field
- B2 English or above
- Proven experience in billing, credit management, collections, financial analysis, or related roles, preferably in a multinational or regional environment and preferably in Telecommunications
- Strong understanding of the Order to Cash (O2C) process
- Strong analytical skills with the ability to interpret financial data and make recommendations
- Excellent attention to detail and accuracy in financial reporting
- Proficiency in Microsoft Excel and other financial software
- Knowledge of accounting principles and financial controls
- Effective communication skills, both verbal and written
- Ability to work independently as well as part of a team
- Preferred experience with data management tools, process automation, and scripting (e.g., Python, Power Automate, N8N)
- Strong organizational and time management abilities
Benefits
- Competitive compensation package
- High-quality healthcare and additional benefits
- Training and development opportunities for career growth
- A collaborative and trust-driven environment where ideas are valued, and partnerships are encouraged
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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