Billing and Collections Coordinator at EdgeUno handling invoicing and collections for telecommunications services. Supporting financial analysis and managing customer accounts in a data - driven environment.
About the role
- Collections and Recoveries Officer managing customer debt to minimize losses at Absa. Negotiating repayment terms and adhering to company policies for effective collections.
Responsibilities
- Manage customer debt through effective collections tactics
- Negotiate repayment from customers
- Agree collections targets with team leader
- Meet minimum productivity requirements for calls
- Use collection scripts to verify client identity and negotiate payments
- Analyse customers’ account history and provide recommendations
- Escalate complex accounts to team leader
- Update systems upon completion of negotiations
- Adhere to company policies and procedures
- Identify fraudulent accounts and escalate concerns
- Acknowledge and resolve customer dissatisfaction
- Ensure comprehensive understanding of customer needs
Requirements
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Benefits
- Compulsory training
- Empowering Africa’s tomorrow, together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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