Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
About the role
- Collections Coordinator overseeing accounts receivable for Pioneer Square Brands. Ensuring timely collections, resolving disputes, and maintaining client relationships while working in a hybrid setup.
Responsibilities
- Monitor and manage client accounts to ensure timely payment of invoices
- Send payment reminders, follow-up emails, and make calls to clients as required
- Resolve billing disputes and investigate reasons for delayed payments
- Document all collection activity and maintain accurate records of client interactions
- Collaborate with internal teams (Sales, Operations, Finance) to resolve discrepancies and escalate issues as needed
- Generate weekly and monthly AR aging reports
- Track collection metrics such as days sales outstanding (DSO), overdue accounts, and collection effectiveness
- Provide analysis and recommendations to management regarding high-risk accounts or recurring payment issues
- Support month-end close by ensuring accurate account balances and reporting AR adjustments
- Maintain compliance with internal policies, company procedures, and applicable laws
- Represent the company professionally in all client interactions
- Support customer satisfaction while enforcing payment terms
Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field
- 2–4 years of experience in accounts receivable, collections, or related finance role
- Strong understanding of accounting principles, AR processes, and invoice management
- Proficiency in MS Excel (pivot tables, lookups) and MS Office suite; experience with accounting software (e.g., NetSuite) preferred
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to prioritize tasks and meet deadlines
- High attention to detail and accuracy
- Willingness to work on a hybrid set-up and on a night shift schedule in Silver City, Pasig City
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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