Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
About the role
- Analyst role at Omni, responsible for monitoring overdue accounts and reporting strategies. Collaborates with teams to optimize financial outcomes in a hybrid work model.
Responsibilities
- Assist in monitoring the delinquent portfolio, including preparing reports and databases;
- Track performance indicators to drive results;
- Demonstrate an innovative, detail-oriented, and proactive mindset;
- Strong interpersonal skills and ability to collaborate across departments;
- Analyze and approve submitted payment agreements;
- Conduct training, provide support, and visit partners;
- Ability to lead and facilitate committees.
Requirements
- Teamwork;
- Strong interpersonal skills with a results-oriented focus;
- Report preparation;
- Strategy development;
- Daily monitoring of KPIs/indicators;
- Support for the entire agent network;
- Bachelor's degree (or higher);
- Intermediate Excel;
- Intermediate MS Office;
- SQL knowledge (plus);
- Experience creating presentations (plus).
Benefits
- 👶 Childcare subsidy for children up to 6 years and 11 months
- 🏋️ TotalPass for physical wellness
- 🏠 Hybrid model 3x2 (remote and on-site)
- 🍴 Meal and food allowance on a flexible card
- 🚌 Transportation voucher
- 🩺 Medical and dental insurance (SulAmérica, private room coverage)
- 🛡️ Life insurance
- 🏃 Wellness program (running and more)
- 🎂 Birthday day off
- 💻 Conexa Saúde – online consultations with no co-pay
- 💰 Profit sharing
- 👕 No dress code – be yourself!
- ⏰ Flexible working hours
- 🎓 Corporate University (training and development)
- ✨ And much more for you!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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