IT User Support Specialist providing technical support and managing new laptop deployments for TIAA. Collaborating closely with Desktop, Service Desk, and Engineering teams to deliver exceptional customer service.
About the role
- Clinician Support Representative helping healthcare professionals succeed with Freed's AI tools through various support channels. Collaborating with product teams to enhance clinician experience.
Responsibilities
- Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
- Identify and own projects that improve clinician experience and product education at scale.
- Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
- Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
- Create and refine help content, FAQs, and in-product education resources.
Requirements
- Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
- Excellent written and verbal communication skills.
- Strong product intuition and the confidence to propose and drive improvements independently.
- Experience with Intercom or similar CRM/support tools.
- Comfort working with AI-powered tools and workflows.
- Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.
- Nice to Haves:
- Experience supporting clinicians.
- Familiarity with healthcare software or EHR systems.
Benefits
- Competitive salary and equity in a high-growth company
- Opportunity to make an immediate impact
- Medical, dental, and vision coverage
- Unlimited paid time off
- Company-sponsored annual retreats
- 401(k) plan to support your long-term financial goals
- Commuter stipend for our San Francisco based employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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