Manager of Claims leading teams in an operational setting at Blue Cross and Blue Shield of Nebraska. Responsible for employee development, performance management, and departmental budget oversight.
Responsibilities
Hire, develop and coach employees through the employee progression plan or career path
Hold 1:1s, attend and facilitate team meetings, and roll down enterprise strategies
Manage individual performance objectives and yearly reviews, including the Incentives program
Administer corrective and separation actions
Mediate, remove impediments, manage risks, handle escalations, and resolve issues
Lead strategic and tactical objectives that drive process improvements necessary to serve the enterprise
Maintain relationships across the organization to ensure consistency of practices and processes
Collaborate with Workforce Management teams
Manage and balance the department budget to provide appropriate staffing level to support the enterprise
Requirements
Bachelors Degree in a related field
Five (5) years of experience working with teams in an operational or strategic setting
Two (2) years leadership experience
Experience in measuring quantity and quality of team results
Experience in the Health Insurance Industry
Facilitation Training
Servant Leadership Training
Agile 101 Training
Crucial Conversations and Crucial Confrontations Training
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