Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
About the role
- Business Support Specialist based in Malaysia supporting OneRetail and Finance with data integrity and administration tasks. Collaborating with stakeholders for document control and compliance efforts.
Responsibilities
- Support the business with tender declaration variance investigation and documentation.
- Identify potential revenue opportunities or HSP non-compliance concerns through regular report investigation.
- Manage the document control process for the business.
- Reconcile AX order status with HSP by actioning response files and settling claim lines.
- Improve business capabilities and efficiencies through the processing of various other administration tasks.
- Respond to request for access or changes to iAuditor (Audika internal site visit system) template and Access.
- Support both ANZ OneRetail and Finance by documenting daily tender declaration variances and posting statements.
- Complete weekly, monthly and quarterly report investigation within the allocated time period.
- Maintain data integrity by accurately managing manual and revalidated claim reconciliation on a weekly basis.
- Support Audika’s compliance goals by working with all stakeholders to ensure published documents are maintained through the document control process.
- Respond to request for iAuditor access or changes within a timely manner.
Requirements
- Bachelor degree or equivalent.
- Strong teamwork skills and ability to work collaboratively within a team.
- Demonstrated effective listening and problem solving skills.
- Ability to prioritize workload to meet deadlines within tight timelines.
- Excellent personal presentation.
- Ability to work with minimal supervision.
- Prior experience in a customer service and administration/operations environment ideally within retail or health related industry.
- Previous experience in administration using Microsoft Office Suite; specifically Word, Excel, and Outlook.
- Previous experience using Teams.
- Experience with CRM and Dynamics AX systems.
Benefits
- Grow your career in a global company.
- Work with advanced technology in an exciting industry.
- Enjoy flexible work and a good work-life balance.
- Be part of a supportive and collaborative team.
- We value honest communication and a positive work environment.
- Take on a meaningful, independent role.
- Access training and development opportunities.
- Travel internationally for work.
- Benefit from a hybrid workplace.
- Enjoy great benefits for your well-being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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