Process Engineer role at BBVA, focusing on transformation and optimization of operational processes in Europe. Engage with multidisciplinary teams to enhance customer experience and operational efficiency.
BC
Hybrid Business Process Improvement Engineer
Posted 4 months ago
About the role
- Business Process Improvement Engineer analyzing and improving processes in the property and casualty insurance industry. Based in multiple US locations with a hybrid work schedule.
Responsibilities
- Conduct comprehensive analyses of existing P&C insurance claims processes, identifying inefficiencies and improvement opportunities across policy administration, claims, and underwriting functions.
- Define business requirements needed to enable target state processes.
- Assist in the design and propose improved processes that align with P&C insurance best practices and organizational goals.
- Collaborate with cross-functional teams to implement new or improved P&C insurance processes, ensuring smooth transitions.
- Establish and monitor key performance indicators (KPIs) for P&C insurance processes to track improvements and identify areas needing attention.
- Support change management initiatives by developing training materials and assisting in stakeholder communication.
- Manage small to medium-sized process improvement projects within the P&C insurance context.
- Design and deliver training programs for P&C insurance processes, ensuring that employees across different departments understand new or improved workflows.
- Develop comprehensive training materials and conduct workshops to facilitate the adoption of process changes.
Requirements
- 3-5 years of experience in business process management, specifically within the property and casualty insurance industry.
- Must demonstrate experience in process improvement, data and analytics, and/or operational transformation.
- Deep understanding of P&C insurance claims workflows is required
- Knowledge of process improvement methodologies such as Lean, and/or Six Sigma.
- Proficiency in documenting P&C insurance processes, including creating detailed process flows, standard operating procedures, and training materials with meticulous attention to detail.
- Experience with business process management tools and software.
- Strong project management and business analysis skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and stakeholder management skills.
- Applicants must be authorized to work in the U.S. without current or future sponsorship.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
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