Business Operations Support Associate providing operational support across project lifecycle in consulting firm Crowe. Collaborating with global teams to streamline engagement efficiency.
About the role
- Clinical Business Operations Representative facilitating resolution of clinical operations problems. Assisting patients with inquiries and managing office functions at UHealth, a university-based health system.
Responsibilities
- facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations.
- performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records.
- assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.
- obtains or reviews all patient demographic information, insurance information and referral numbers.
- reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
- answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
- greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
- works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Requirements
- High school diploma or equivalent
- Minimum 3 year of relevant experience
Benefits
- medical
- dental
- tuition remission
- comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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