Business Systems Lead overseeing Wifinity’s core SaaS platforms including Salesforce and its integrations. Leading a small team and managing technical deliverables in a scaling organization.
About the role
- Business Operations Liaison enhancing workflows and processes at Armanino, serving as liaison between business units and internal services.
Responsibilities
- Develop and maintain a service-area vision and multi-quarter roadmap tied to organizational strategy.
- Understand upstream and downstream impacts, including related systems, data flows, and other service areas.
- Partner with our internal clients and leadership to identify major initiatives, future-state recommendations, and improvement opportunities.
- Facilitate planning sessions: aligning needs, priorities, and pain points across departments.
- Serve as the primary intake channel for ideas, enhancement requests, and issues related to the service area.
- Distinguish operational fixes from strategic initiatives and appropriately route them.
- Facilitate discovery efforts: interviewing SMEs, mapping current-state and future-state processes, and gathering requirements.
- Create clear documentation — business requirements, user stories, acceptance criteria, and workflows — similar to a BA role.
- Identify opportunities for automation, AI integration, simplification, or modernization inside the service area.
- Own and prioritize the service-area backlog (process improvements, system updates, reporting needs, policy changes, etc.).
- Translate service-area goals into actionable user stories for PM, IT, or data governance teams.
- Ensure initiative readiness for project teams: clarified, validated, and aligned with the strategic roadmap.
- Participate in governance, representing the service area in decision-making.
- Ensure alignment on impacts, dependencies, and technical feasibility.
- Communicate progress, risks, and blockers clearly and consistently to leaders and stakeholders.
Requirements
- Minimum of 3 years’ experience in PMO, product, business analysis, consulting, operations, process improvement, or a similar role.
- Experience working in or with internal service areas (billing, legal, onboarding, operations, HR, finance, etc.).
- Familiarity with enterprise systems (Workday, CRM, ERP, ticketing systems, etc.).
- Demonstrated history of cross-functional influence and end-to-end ownership.
Benefits
- Medical, dental, vision
- Generous PTO plan and paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays
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