BPO team member enhancing RightAngle application landscape for ONEOK, a leading midstream service provider. Collaborating with business stakeholders and IT to drive process improvements and project execution.
About the role
- Associate Director of IT Business Systems in biopharma, supporting Quality and R&D IT systems. Leading Veeva migrations and driving continuous improvements with technology for GxP compliance.
Responsibilities
- Support, administer, maintain IT systems supporting Quality and R&D, including Veeva Vault Quality, Clinical, RIM and Safety systems.
- Lead and oversee the migration of data and processes from legacy systems to Veeva (e.g., ZenQMS to Veeva Vault Quality) to ensure seamless transition, data integrity, and GxP compliance
- Partner with business leaders to understand their requirements and continuously improve user adoption and implement new systems, integrations, and GxP compliance initiatives
- Partner with Quality, Clinical, Regulatory, and Safety leaders to support business needs, implement roadmaps, identify, recommend solutions (e.g., Artificial Intelligence (AI)) to drive business value and accelerate innovation
- Work with Managed Service providers and internal IT teams for supporting and monitoring GxP-regulated systems to ensure high-quality service delivery
- Collaborate with CSV QA and compliance functions to validate and ensure alignment with regulatory requirements (e.g., GxP, HIPAA, GDPR)
- Establish governance, documentation, and change control procedures for GxP systems to ensure sustained compliance and operational excellence.
- Drive continuous improvement across the GxP systems landscape by assessing emerging technologies (e.g., AI) and optimizing workflows that support BridgeBio’s business strategy.
Requirements
- Bachelor’s degree in information technology, Computer Science, Business Administration, or related field; advanced degree preferred
- 7+ years of progressive IT experience within biotech/pharma, including at least 5 years supporting Veeva Quality systems
- Demonstrated expertise in GxP Quality processes, including document lifecycle management, training assignment and compliance tracking, deviation, CAPA, and change control workflows, and inspection readiness. Ability to partner with Quality stakeholders to design, configure, and continuously improve Veeva Vault QualityDocs,
- Hands-on experience administering and supporting Veeva Vault Quality systems including RIM, Safety and eTMF is strongly preferred
- Experience applying AI/ML and generative AI solutions within GxP environments to improve Quality operations, including use cases such as intelligent document authoring, metadata extraction, quality event trend analysis, and training effectiveness insights, with a strong focus on validation, auditability, data privacy, and integration with Veeva Vault platforms.
- Skilled in leading cross-functional collaboration across Quality, Clinical, Regulatory, and DSPV teams to ensure system alignment and process harmonization
- Experienced in vendor and Managed Service Provider oversight to ensure reliable, compliant, and high-quality system performance
- Strong communication, leadership, and stakeholder management skills with the ability to translate technical concepts into business outcomes
Benefits
- Market-leading compensation
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Pre-tax commuter benefits (transit and parking)
- Referral bonus for hired candidates
- Subsidized lunch and parking on in-office days
- 100% employer-paid medical, dental, and vision premiums for you and your dependents
- Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
- Fertility & family-forming benefits
- Expanded mental health support (therapy and coaching resources)
- Hybrid work model with flexibility
- Flexible, “take-what-you-need” paid time off and company-paid holidays
- Comprehensive paid medical and parental leave to care for yourself and your family
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