Business Operations Lead managing centralised operations across Cushman & Wakefield's Amazon account. Involves stakeholder management, project management, and operational excellence across multiple countries.
Responsibilities
Centralised Operations Delivery: Lead and coordinate central operations across the entire Amazon account platform.
Transition Management: Partner with Transition Management and Execution teams to oversee all transition activity.
Project Management: Own the delivery of account‐wide projects, managing plans, milestones, risks, and stakeholders.
Portfolio Management & Change Control: Manage governance for all change activity across the account.
New Business Support: Support the Account Director in identifying, shaping, and winning new business opportunities.
Stakeholder Management: Serve as the operational face of the account, building strong relationships with key Amazon stakeholders.
Reporting & Insight: Deliver high‐quality reporting across projects, transitions, and change activity.
Deputising for the Account Director: Step in for the Account Director as required, representing the account at senior levels.
Requirements
Proven experience in business operations, programme management, or account operations within a complex, multi‐site environment.
Experience managing transitions, projects, or change portfolios.
Background in real estate, facilities management, or a related operational field (preferred).
Experience working with large, multinational clients; Amazon experience is advantageous.
Demonstrated ability to work with senior stakeholders and influence outcomes.
Degree in Business, Operations, Real Estate, or related field (preferred).
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