Process Engineer role at BBVA, focusing on transformation and optimization of operational processes in Europe. Engage with multidisciplinary teams to enhance customer experience and operational efficiency.
Responsibilities
Defining and executing Process Transformation Plans, with a specific focus on those affecting BBVA Europe Branch operations.
Participating as a Process Engineer in SDA CIB projects, designing and coordinating process re-engineering proposals.
Executing key process reengineering initiatives from an end-to-end perspective, including conceptualization and improvement proposals based on As-Is / To-Be process analysis, with a focus on process optimization and KPI definition.
Requirements
More than 7 years of experience in Process Management, Process Engineering, Consulting, or Corporate & Investment Banking roles.
Proficiency in process mapping using Business Process Management Notation (BPMN) or other industry standards (e.g., ARIS).
Proven experience leading process redesign initiatives within large transformation programs.
Ability to analyze complex organizational, process, and technology environments with a holistic perspective.
Advanced ability to prepare deliverables and presentations using Google Presentations, and Sheets.
Experience with customer journey mapping, identification of key moments of truth, and definition of improvement action plans.
Knowledge of strategic organizational change management.
Experience managing initiatives from concept/intent development through implementation and realization, with a strong focus on identifying and mitigating change risks.
Experience or strong knowledge in one or more financial services areas, such as Wholesale Banking, Global Markets, Transactional Banking, Lending, Transaction Processing, Operations or Finance, Financial Risk (e.g., Bonds / Markets).
Hands-on experience using AI tools to enhance business processes, including prompt engineering and building custom GPTs or Gems with platforms such as ChatGPT and Gemini/NotebookLM.
English and Spanish Speaker. French is desirable (not mandatory). In addition, knowledge in German or Italian will also be valued.
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