Business Operations Analyst optimizing internal processes for semiconductor solutions company. Collaborating with CCS team to manage deliverables and ensure effective information flow.
About the role
- Business Systems Lead enhancing operational platforms at The Breastfeeding Shop. Responsible for Salesforce architecture redesign, integration management, and system administration tasks.
Responsibilities
- Evaluate and redesign Salesforce architecture to improve scalability, automation, reporting accuracy, and data integrity.
- Lead major system enhancement initiatives, including CRM redesign, platform upgrades, website modernization, or migrations.
- Design and manage integrations between Salesforce, billing platforms, website platforms, and other business systems to ensure reliable data flow.
- Perform hands-on configuration within Salesforce and other systems (automation, workflows, reporting, permissions, dashboards).
- Translate business objectives into clear system requirements and technical execution plans.
- Establish documentation standards, configuration, governance, and system ownership processes.
- Proactively identify inefficiencies, manual workarounds, and scalability risks; recommend and implement improvements.
- Manage external vendors, developers, or junior technical resources when applicable.
- Lead cutover planning and execution for major system updates or launches.
- Develop reporting frameworks and dashboards to provide leadership visibility into performance and operations.
- Create training materials and conduct end-user training to drive the adoption of new tools and workflows.
- Partner with executive leadership to prioritize systems enhancements and maintain a clear improvement roadmap.
- Manage day-to-day system administration across Salesforce, billing platforms, and website integrations to maintain operational continuity and reporting accuracy.
Requirements
- 6-8 years of experience designing and implementing business systems (CRM, ERP, or operational platforms).
- Led at least two major system implementations or migrations end-to-end, from planning through launch and adoption.
- Strong hands-on Salesforce experience (architecture, automation, integrations, reporting).
- Experience managing multi-platform integrations.
- Strong project management and stakeholder alignment skills.
- Comfortable operating independently in a scaling environment.
- Experience with healthcare, DME, or regulated industries preferred.
- Bachelor's degree in information systems, Business, Computer Science, Engineering or related field preferred but not required; equivalent experience accepted.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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![[solidcore] logo](/api/images/solidcore.jpg)
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