Business Operations Specialist at expert.ai supporting performance measurement and improvement. Collaborating across teams to enhance operational efficiency and scale activities to meet growth targets.
About the role
- Supervise the entire Dispute function, ensuring timely and efficient handling of processes and emails. Provide training, mentoring, and support for team members in a hybrid role.
Responsibilities
- Oversee the Dispute function
- Ensure timely and efficient handling of processes/emails by employees
- Provide training and mentoring
- Review and handle incoming chargebacks and outgoing re-presentments
- Assist team members with projects and support internal and external business partners
Requirements
- Oversee the entire Dispute function and ensure processes/emails are handled timely and efficiently
- Provide training, support, mentoring, performance evaluation and follow-up for team members
- Prepare and communicate annual performance evaluations
- Research and process pre-arbitrations and pre-compliance cases
- Research and handle complex dispute types such as Arbitration and Compliance Cases
- Review Chip Liability Shift Chargebacks in accordance with network requirements
- Provide training and support to Financial Institutions and Credit Unions on chargeback rules
- Keep up to date on industry information, system changes, network rules and compliance issues
- Respond to requests and maintain open communications between team, account managers and external customers
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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