Business Operations Specialist at expert.ai supporting performance measurement and improvement. Collaborating across teams to enhance operational efficiency and scale activities to meet growth targets.
About the role
- NPI Business Operations Associate Manager overseeing NPI operations at Arrow Electronics. Responsible for managing overall NPI function including demand and order management.
Responsibilities
- Organizes team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
- Implements service and team strategy plans and goals in collaboration with other teams/customers.
- Coaching & training of team.
- Review business performance metrics, provides governance and resolution support.
- Implement and drive documentation and reporting of key metrics and results.
- Coordinates and supervises the daily activities of business or technical support or production team.
- Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
- Accountable for the results of medium-sized routine support or production operations teams.
- Solves problems based on practice and precedent.
- Trains team members and provide input to employee performance evaluations.
- Responsible for managing overall NPI operations. Including driving material demand, booking orders for manufacturing, shipping orders to customers.
- Responsible for ensuring any order related issues during NPI are resolved.
- Responsible for evaluating readiness of projects from operations perspective are ready to be transitioned to production.
Requirements
- Typically requires a 4-year degree and a minimum of 5 years related experience; or equivalent work experience.
- Strong attention to detail and ability to navigate ambiguous situations.
- Intermediate knowledge of MS Excel.
- Ability to communicate fluently in English.
- Experience managing material for manufacturing.
- Experience using ERP systems.
- Experience with NPI preferred.
Benefits
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow’s Employee Discount Program
- Growth Opportunities, and more!
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