Sr. Analyst managing quality, service, and robotics operations for account maintenance at LPL Financial. Ensuring compliance, driving process improvements, and collaborating across departments.
About the role
- Business Systems Support & Implementation Analyst supporting SAP Business One and other business systems. Managing system improvements and providing first-line support for users primarily in a macOS environment.
Responsibilities
- Provide first-line support for SAP Business One users, including troubleshooting transactional, reporting, and KPI/dashboard issues
- Monitor and support BPA integrations, reprocess failures, and escalate structural issues as needed
- Manage and resolve support tickets in a timely manner
- Support macOS hardware/software and Google Workspace applications, including account provisioning and access management
- Administer device lifecycle (provisioning, configuration, security) and manage endpoints via MDM tools (e.g., Jamf, Kandji, Intune)
- Ensure system updates, endpoint security compliance, and maintain IT asset inventory
- Assist with EDI-related issues and escalate system configuration or architectural concerns
- Support ERP upgrades, system implementations, and process improvement initiatives
- Assist with requirements gathering, documentation, and User Acceptance Testing (UAT) coordination
- Track project tasks, support post-go-live stabilization, and coordinate between business and technical teams
- Prepare and deploy MacBooks for new hires and conduct periodic audits of equipment and system access
Requirements
- 4-6+ years of experience in IT support or business systems support
- Bachelor’s degree in Information Systems, IT, Computer Science, or related field preferred
- Strong experience supporting MacOS environments
- Experience administering an MDM platform (Jamf, Kandji, or similar)
- Experience supporting ERP systems (SAP Business One preferred)
- Experience supporting system integrations or automation platforms (BPA preferred)
- Basic understanding of project management principles
- Familiarity with Google Workspace administration
- Familiarity with IT Service Management systems such as Halo and Jira
Benefits
- Hybrid work available
- Professional fluency in English (oral and written), Spanish is a plus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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