Business Operations Analyst at LexisNexis managing tools, reporting, and process enhancements. Collaborating across teams to drive operational efficiencies and support business initiatives.
Responsibilities
Lead project requirement discovery and refinement, coordinate with stakeholders for aligned end-to-end delivery, and oversee feature scope, functionality, and timelines
Conduct thorough business analysis to identify, develop and implement strategies for process optimization and business operations enhancement and efficiencies
Develop, review and edit requirements, functional specifications, system designs, technical recommendations, and testing documents for proposed solutions
Provide ongoing support and training
Monitor system usage and performance, identifying trends and proposing optimizations
Advise decision makers by providing insightful data visualizations and reporting to drive impactful business decisions
Evaluate new functionalities and data sources that should be applied to existing reports, dashboards
Partner with Salesforce administrators and developers to design, configure, implement and deploy solutions that can integrate with Salesforce
Prepare presentations and maintain dashboards, reports, infographics and other visualisations to deliver results and communicate insights in innovative ways
Manage and maintain Salesforce to ensure accurate and up-to-date customer and sales data
Assist in developing system specifications, process flows, and conversion strategies
Lead and manage projects related to business operations, ensuring timely and successful completion
Collaborate with cross-functional teams to drive business intelligence initiatives and support sales operations
Monitor and evaluate the effectiveness of business processes and recommend improvements
Create and/or maintain systems documentation, training materials and user guides regarding functionality and business processes for new or existing systems
Provide training and support to team members on tools and best practices
Requirements
Proven experience as a Business Analyst, Business Intelligence Analyst, or in a similar role
Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field preferred
Passionate about leveraging technology to drive business outcomes and enhance efficiency
Proven track record in managing projects and system implementations
Ability to translate functional specifications into technical specifications
Tech-savvy with experience using Salesforce and other business intelligence tools
Ability to design and develop data analytics solutions by sourcing data from various data archival systems
Strong data analysis skills
Must possess the ability to understand, logically summarize, and present data analysis findings to internal team members
Strong proficiency in SQL or DAX for data analysis and reporting
Deep understanding of at least one analytic tool (PowerBI preferred)
Experience with designing reports on visualization & BI platforms (Power BI) required
Attention to detail and commitment to excellence
Excellent problem-solving skills with a focus on process improvement
Excellent documentation and organizational skills
Ability to work independently and manage multiple tasks and projects simultaneously
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Thinking strategically and tactically – seeing the “big picture” and operational details
Strong knowledge of Microsoft Excel (Pivot tables, formulas)
Benefits
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
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