Liability Claims Consultant managing claims processes for clients in Australia. Involves analyzing claims, communicating with stakeholders, and preparing documentation.
About the role
- Business Consultant assisting clients in implementing operational change in contact centres. Analyzing data and reporting to senior management to drive improvement strategies.
Responsibilities
- Work with the Benelux Go-to-Market team (Sales and Solution Architects) on strategies to support Sabio clients and prospects in their CX journeys.
- Meet with and advise our client’s senior management throughout the consultation process.
- Determine business needs, identify weakness and address problems.
- Assess and analyse business practices and procedures.
- Conduct interviews with our client's employees, management team and other stakeholders.
- Run focus groups and facilitate workshops.
- Collect and interpret relevant information and data.
- Identify issues and form hypotheses and solutions.
- Develop plans to drive change and improvement.
- Prepare business proposals and presentations.
- Compile and present findings and recommendations to clients.
- Implement recommendations or solutions and ensure the client receives the necessary assistance to ensure successful delivery.
Requirements
- 5+ years previous experience of business consulting
- Experience within the field of operational contact centres.
- Strong research and data collection skills.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and presentation skills.
- Familiar with core contact centre technologies such as Genesys, Avaya, Cisco, Twilio, AWS, Verint, Nice etc. and technologies like AI, and CRM
- Certification as management consultant
- CCXP certification
- Skills
- Strong analytical skills
- Strong communication & presentation skills
- Business Management & Change Management skills
Benefits
- Proactive behaviour, always looking to support customers in delivering Brilliant CX.
- Team player, ability to work with business & IT people, work in political environments
- Relationship builder, ability to build a long term sustainable business relationship with client stakeholders
- Challenger, able to challenge the status quo
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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