Hybrid Principal Consultant

at CMSPI

• Job title: Principal Consultant
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Atlanta, United States

About the role

• Principal Consultant overseeing client relationships, commercial strategy, and delivery governance at CMSPI. Responsible for deepening executive relationships and ensuring high-quality delivery with a consulting mindset.

Responsibilities

• Serve as the senior relationship lead for a portfolio of priority clients, cultivating trusted advisor status and setting the long-term partnership agenda.
• Guide delivery across all engagements within your accounts, ensuring methodologies, communication, risk management, scope control, and outputs meet consulting standards.
• Maintain clarity for all stakeholders and reinforce predictable delivery.
• Lead commercial strategy for your accounts, from early discovery through solution shaping, proposal development, negotiation, and close.
• Bring forward insight-driven recommendations that strengthen CMSPI’s relevance.
• Identify whitespace and frame opportunities that align to client priorities, positioning CMSPI’s capabilities to advance outcomes and broaden account reach.
• Develop multi-year account plans integrating delivery performance, commercial goals, relationship development, and pipeline strategy.
• Monitor progress and adjust as needed.
• Mentor and develop team members by strengthening client-facing capabilities, providing structured feedback, and modeling high standards in delivery and commercial leadership.
• Partner with analytics, product, delivery operations, and commercial teams to ensure seamless execution and a unified client experience. Reduce handoffs and reinforce integrated ways of working.
• Maintain visibility into financial health across accounts, including revenue, margin, pipeline strength, and delivery performance. Use insights to guide prioritization and decision-making.
• Participate in ongoing professional development and contribute to capability building across the broader team.

Requirements

• Experience in consulting, account leadership, or a senior client-facing role with responsibility for both commercial and delivery outcomes.
• Demonstrated experience in leading cross-functional teams or groups to deliver projects successfully, ensuring alignment of objectives and effective collaboration throughout the project lifecycle.
• Proven ability to build and sustain senior-level client relationships grounded in insight, trust, and consistent value delivery.
• Strong commercial instincts with demonstrated success shaping opportunities, structuring solutions, and leading negotiations.
• Experience guiding cross-functional delivery teams and ensuring alignment across stakeholders.
• Strategic mindset with the ability to translate client challenges into structured, actionable opportunities.
• Excellent communication skills and comfort engaging with executive stakeholders.
• Ability to work effectively in a dynamic, evolving environment with multiple priorities.
• Willingness to travel regularly for client engagements and internal collaboration.
• Familiarity with CRM and analytics tools is beneficial.

Benefits

• Comprehensive, payments industry training by in-house and industry expert
• Personal and professional learning opportunities and growth experiences aligned with your career aspirations.
• 100% healthcare coverage for employees and low-cost dental and vision options
• Health Savings Account, Flexible Savings Account, and Commuter Benefit options
• 401(k) retirement plan with company match up to 5% after 90 days of employment
• Annual company bonus plan based on company & individual performance
• Quarterly values award for all employees – with a financial prize
• Regular companywide socials and team building events
• 15 vacation days, 5 sick days, 8 paid company holidays, and discretionary office closure during the holiday season