Change Management Consultant delivering consultative services to clients and increasing employee adoption of Microsoft 365 solutions. Collaborating on projects and ensuring successful change initiatives within the organization.
About the role
- Revenues Business Consultant at MRI Software implementing best practices in council tax and business rates. Delivering consultancy and training while optimizing MRI’s Revenues solutions.
Responsibilities
- Deliver high-quality training to new and existing customers on MRI’s Revenues & Benefits software.
- Conduct on-site and remote consultancy, including data checking, software configuration, and go-live support.
- Provide subject matter expertise in Council Tax and/or Business Rates, guiding clients through challenging scenarios and system improvements.
- Support customers with data cleansing, data extraction (e.g., for Freedom of Information requests), and the preparation of management returns.
- Lead or contribute to the planning and execution of software conversions and upgrades.
- Assist in the creation and delivery of end-of-year process webinars, seminars, and documentation.
- Investigate customer-reported issues in detail, provide resolutions or workarounds, and communicate updates effectively.
- Produce bespoke reports and insights using your knowledge of system architecture and database structures.
- Maintain and improve customer-facing training and reference documentation.
- Collaborate with internal teams, including development and support, to escalate and resolve technical issues.
Requirements
- Minimum of 3 years’ experience working with Council Tax or Business Rates software, preferably MRI (formerly Academy / Capita One).
- Strong understanding of local government revenue processes and regulatory requirements.
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication abilities.
- Ability to work both independently and as part of a collaborative, cross-functional team.
- Capable of managing multiple projects while meeting deadlines and maintaining high quality.
- Technically minded, with experience in system interfaces and database reporting.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Experience delivering software training and user workshops.
- Knowledge of public sector data standards and audit/compliance frameworks.
- Familiarity with SQL or data query/reporting tools.
- An enthusiastic, proactive approach to client engagement.
- Proven ability to build and maintain strong client relationships.
- Willingness to travel across the UK when required.
Benefits
- Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of 'Flex Time Off' to be used whenever and however you choose!
- An attractive Bonus scheme that rewards you for the hard work you do.
- Income Protection Plans give you the peace of mind you deserve.
- Further your professional development and growth with our generous Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
Job title
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