Technical Umbraco Consultant for Smile leading web solution stability and evolution. Managing Umbraco CMS within a modern Linux environment for a professional association.
About the role
- Consultant Support Utilisateur at Klee Group providing digital solutions. Handling user support requests and managing ticketing systems.
Responsibilities
- Assess requests coming from Level 1
- Assign the ticket to Level 3 or handle the request
- Perform actions to resolve Level 2 support requests
- Update necessary information in the ticketing tool
- Update documentation
Requirements
- Bachelor's degree (or equivalent) in Computer Science/IT
- Prior significant experience in the field
- Strong technical skills
- Strong communication skills
- Ability to analyze user needs
- Collaborate effectively with various stakeholders
- Qualify and handle requests rigorously with a service-oriented mindset
- Use ticketing tools to ensure structured follow-up
- Perform database queries and manage application access
- Work in a team with clear and effective verbal and written communication
- Update documentation to capture and retain knowledge
- Demonstrate autonomy, responsiveness, and strong analytical ability
Benefits
- Agile working environment
- Collaborative culture
- Autonomy
- Hybrid work
- Supportive management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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